FAQ

  • - How long does shipping take?


A: Orders placed before 5pm UTC, typically take 2-5 Business days to be processed. After receiving the product from our manufacturer, Generally it may take us 1- 2 days package product to be ready to be delivered. When handed to the post office it may take 1 -3 days to be delivered. However, please be advised, these are estimated delivery times from the shipping carriers, these delivery times may vary on the destination address. If further information is needed please reach out to us through the contact info given on our website.

After placing your order, you may click the 'my account icon' link at the top right hand corner to track order status. You will also receive an order confirmation and when the item has been shipped, you will also receive a confirmation that it has been shipped.

          - How Long Is The Pre-Order Process

A: Pre-Orders will last a duration of 7 Days from date of release. After the set period time of the pre-orders, all pre-ordered items will be manufactured and sent directly to us from our manufacturer to be packaged and delivered out. This could also last 2 weeks to get all orders ready and sorted to be delivered by the Post Office. 

             - Do you ship to foreign countries?

A: Yes, we currently ship to over 25 countries worldwide. During checkout you can add the items you are interested in, select your country  and complete address to view several different shipping options available. Shipping options are also based on weight of purchase. Please note shipping quotes are live rates with no mark up for handling but also do not include foreign taxes or custom duties. 

            - I messed up on my order, can I change/add an item, colour, shipping address or email address.

A: No problem at all, once contacted and as long as the item has not been shipped out already

            - Can I cancel my order?

A: As long as the item has not been shipped out already your purchase can be cancelled 

            - When will my card be charged?

Your payment method will be charged immediately after purchase upon clicking 'Complete order'.